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1. Return Eligibility:

• Custom-built computers are eligible for return within 30 days from the date of delivery.
• To be eligible for a return, the product must be in its original condition and packaging, with all accessories and documentation included.

2. Return Process: To initiate a return, please follow these steps:

• Contact our Customer Support team at craftcustomcomputerz@gmail.com or 636-466-7889
• Pack the product securely in its original packaging, including all accessories and documentation.
• Ship the package to 709 Timber Oaks Dr using a reputable shipping carrier with tracking and insurance.

3. Inspection and Approval:

• Once we receive the returned product, our technicians will inspect it for any damage, modifications, or missing components.
• Returns will be approved if the product is in its original condition and meets the eligibility criteria mentioned in section 1.

4. Refund Options:

• If the return is approved, you may choose one of the following refund options: a. Full Refund: Receive a full refund of the purchase price, minus any applicable restocking fees. b. Store Credit: Opt for a store credit equivalent to the purchase price, which can be used for future orders.

5. Refund Processing:

• Refunds will be processed within 7 business days after the approval of the return.
• The refund will be issued using the original payment method used for the purchase.

6. Exclusions:

• Custom-built computers that have been modified, damaged, or show signs of misuse are not eligible for return or refund.
• Software, licenses, and services provided as part of the purchase are non-refundable.

7. Shipping Costs:

• Shipping and handling charges are non-refundable unless the return is due to our error.

8. Warranty and Support:

• All custom-built computers are covered

10. Contact Us: If you have any questions or need further assistance regarding our Return and Refund Policy, please contact our Customer Support team at craftcustomcomputerz@gmail.com or 636-466-7889.

Craft Custom Computers

709 Timber Oaks Dr

craftcustomcomputers@gmail.com

636-466-7889

Shipping costs will be included with the price of the computer. Shipping for computers can be from $40 to $120 depending on the weight and size